Terms and conditions

Terms and Conditions

Courtesy translation: in case of any discrepancy, the Spanish version prevails. Last updated: 01/06/2026

These Budget Ecuador Terms and Conditionsset out the general rules that apply to the use of the website budget.com.ec, forms, booking requests, digital channels, content, communications and services related to the vehicle rental offered by Budget Ecuador.

By accessing, browsing or using this website, submitting forms, requesting information, making a booking or contacting Budget Ecuador through digital channels, the user declares that they have read, understood and accepted these Terms and Conditions.

These Terms and Conditions should be read together with our Privacy Policy, Cookie Policy, Rental Conditions and the Customer Service and Complaints, published at budget.com.ec.

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1. Identification of the website owner

The website budget.com.ec is operated by:

FINAMERICA S.A. (AVIS | Budget Ecuador)
RUC (tax ID): 0990652570001
Address: Av. La Coruña N28-14 y Manuel Iturrey, Quito – Ecuador
Email: reservas@avisbudget.com.ec
Phone: +593 98 816 9184
Website: budget.com.ec

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2. Purpose of these Terms and Conditions

These Terms and Conditions govern access to, browsing and use of the website budget.com.ec, as well as the use of its forms, links, content, contact buttons, digital channels, technology tools and requests related to Budget Ecuador’s services.

They also govern, in general terms, electronic communications, booking requests, commercial inquiries, customer service and other interactions carried out through the website or Budget Ecuador’s official channels.

The specific conditions of vehicle rental, such as requirements, deposits, coverage, insurance, payments, delivery, return, fines, damage and customer responsibilities, are detailed on the Rental Conditions page and in the corresponding contract.

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3. Acceptance of the Terms and Conditions

Use of the website implies acceptance of these Terms and Conditions.

If the user does not agree with any of these conditions, they must refrain from using the website, submitting forms, making requests or using the digital channels associated with the site.

Budget Ecuador may update, modify or replace these Terms and Conditions at any time. The current version will be available at budget.com.ec and will show the date of the last update.

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4. Permitted use of the website

The user agrees to use the website lawfully, responsibly, diligently and in accordance with these Terms and Conditions.

The user must not use the website to:

• Carry out illegal, fraudulent or unauthorized activities.

• Send false, incomplete or misleading information, or third-party information without authorization.

• Impersonate another person.

• Affect the security, availability, operation or integrity of the website.

• Introduce viruses, malware, malicious code, bots, automated tools or elements that could damage the site.

• Attempt to access unauthorized systems, databases, accounts, servers or information.

• Copy, extract, reproduce or use content from the site without authorization.

• Take actions that affect the reputation, operation, brand or rights of Budget Ecuador or third parties.

Budget Ecuador may restrict, suspend or block access to the website when it detects misuse, security risks, suspicious activity or breach of these Terms and Conditions.

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5. Information published on the website

Budget Ecuador strives to keep the information on the website up to date, clear and correct. However, the published content may be subject to changes, updates, availability and commercial, operational or technical conditions.

Information about vehicles, services, rates, promotions, requirements, offices, opening hours, rental conditions, coverage, images, availability and features may change without notice.

Images of vehicles, locations or services published on the website are for reference only and may not exactly represent the final vehicle, model, color, version, equipment, year, category or availability of the service.

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6. Bookings and requests made through the website

Submitting forms, quote requests, booking requests or communications through the website does not automatically guarantee confirmation of a booking, vehicle availability, a specific rate or final contracting of the service.

Every booking will be subject to:

• Confirmation by Budget Ecuador.

• Vehicle availability.

• Validation of requirements.

• Acceptance of commercial conditions.

• Presentation of the requested documents.

• An accepted payment method.

• Applicable guarantees, deposits or pre-authorizations.

• Specific conditions of the office, city, category, date, time and type of service.

Budget Ecuador may contact the user by email, phone, WhatsApp or other channels provided to confirm, complete or validate the request.

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7. Rates, promotions and availability

Rates, promotions, benefits, discounts or commercial conditions published on the website may be subject to availability, validity period, restrictions, city, office, vehicle category, rental duration, season, payment method, taxes, additional charges and other applicable conditions.

Budget Ecuador may modify, suspend or end promotions, rates or benefits published on the website, in accordance with its commercial policies and applicable regulations.

Unless expressly stated otherwise, published or quoted rates may not include taxes, fees, administrative charges, insurance, coverage, accessories, additional services, fuel, mileage, fines, deposits, deductibles or other applicable amounts.

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8. Requirements to contract services

To contract vehicle rental services with Budget Ecuador, the customer must meet the requirements set by the company, which may include:

• Valid identity document.

• A valid driver’s license.

• Minimum age required.

• Valid contact information.

• An accepted payment method.

• Guarantee, deposit or pre-authorization.

• Security, credit or risk validation, where applicable.

• Signature or acceptance of the rental contract and related documents.

Requirements may vary by city, office, vehicle category, type of service, rental duration, customer profile, commercial conditions and current policies.

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9. Electronic contracting and digital communications

The user acknowledges that communications made by electronic means, forms, email, WhatsApp, data messages, digital platforms, web records or official channels may be used to manage requests, bookings, confirmations, service, support, commercial follow-up or documentation related to the service.

Information sent by digital means may be considered a valid communication for the purpose of managing requests, provided it comes from Budget Ecuador’s official channels or from the contact details provided by the user.

Budget Ecuador may keep electronic records of communications, requests, forms, confirmations, responses and acceptance of conditions, in accordance with applicable regulations and its Privacy Policy.

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10. User responsibility

The user is responsible for providing truthful, complete, up-to-date and legitimate information.

The user will be responsible for:

• The accuracy of the data sent.

• Proper use of the website.

• Reviewing the conditions before contracting.

• Safekeeping of their documents, passwords, devices and contact methods.

• Acceptance of the conditions applicable to the service.

• Meeting the requirements to make bookings or contract services.

• Damage or losses arising from misuse of the website or from false information.

Budget Ecuador will not be responsible for errors, delays, cancellations, communication problems or inability to provide service arising from incorrect, incomplete or outdated information provided by the user.

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11. Budget Ecuador’s responsibility

Budget Ecuador strives to keep the website available, secure and functional. However, it does not guarantee that the site will operate without interruption or free of errors, technical failures, outages, viruses, attacks, maintenance, connection problems or events beyond its control.

Budget Ecuador will not be responsible for:

• Failures of the internet, servers, hosting, browsers, devices or external providers.

• Temporary interruptions of the website.

• Display errors or technical incompatibility.

• Loss of information caused by third-party failures.

• Unauthorized access arising from causes beyond its reasonable control.

• Decisions made by the user based on unconfirmed reference information.

• Misuse of the website by the user or third parties.

The above does not limit the rights of consumers or users under applicable Ecuadorian regulations.

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12. Intellectual property

The content of the website, including texts, images, photographs, designs, logos, trademarks, trade names, icons, graphics, videos, structure, code, visual elements and other content, belongs to Budget Ecuador, its licensors, suppliers, trademark owners or authorized third parties.

The user may not copy, reproduce, distribute, modify, publish, transmit, sell, exploit, decompile or use the content of the website without the prior written authorization of the corresponding owner.

Use of the website does not grant the user any intellectual property rights over the content, trademarks, designs or elements available at budget.com.ec.

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13. The Budget brand and use of distinctive signs

Budget is an internationally recognized brand. Use of the brand, logos, colors, trade names, distinctive signs, corporate images or elements related to Budget is subject to authorization from their respective owners and licensees.

The user may not use the Budget brand, logos or visual elements of the website for commercial, advertising, promotional, misleading or unauthorized purposes.

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14. Links to third-party sites

The website may contain links to external sites, booking platforms, social networks, maps, search engines, payment gateways, communication tools, technology providers or third-party pages.

Budget Ecuador does not control and is not responsible for the content, availability, security, privacy policies, cookies, terms of use, commercial practices or services of those external sites.

Access to third-party sites is the user’s responsibility and is subject to the terms and policies of each platform.

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15. Personal data protection

Budget Ecuador will process the personal data collected through the website, forms, requests, digital channels and communications in accordance with its Privacy Policy and applicable regulations.

Personal data may be used to answer inquiries, manage bookings, handle requests, provide services, carry out commercial follow-up, comply with legal obligations, prevent fraud, improve the website and maintain the relationship with the user or customer.

To learn more about the processing of personal data, the user should review the Privacy Policy published at budget.com.ec.

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16. Use of cookies

The website may use cookies and similar technologies to enable its operation, improve the user experience, measure traffic, analyze browsing, optimize content, improve security and support marketing or digital communication activities.

For more information, the user can review the Cookie Policy published at budget.com.ec.

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17. Customer service, requests and complaints

The user may submit inquiries, requests or complaints related to the website, bookings, service, charges, deposits, vehicles, insurance, coverage or any aspect related to Budget Ecuador through the official channels.

To learn about the available channels and the general service process, the user can review the Customer Service and Complaints.

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18. Rental conditions

The specific conditions applicable to vehicle rental, including requirements, bookings, guarantees, deposits, delivery, return, permitted use of the vehicle, fuel, mileage, insurance, coverage, deductibles, damage, fines, insurance claims, cancellations and customer responsibilities, are detailed on the Rental Conditions page and in the corresponding contract.

In the event of a difference between the general information on the website and the rental contract signed or accepted by the customer, the specific conditions of the contract will prevail, provided they comply with applicable regulations.

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19. Website security

Budget Ecuador may implement reasonable technical and organizational measures to protect the security of the website, data, forms, communications and information processed through its digital channels.

However, the user acknowledges that no internet transmission system can be considered completely secure.

The user should use only official channels, avoid sharing sensitive information through unauthorized means and report any suspicious activity related to the website or the Budget Ecuador brand.

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20. Changes to the website

Budget Ecuador may modify, update, suspend, replace or remove content, sections, forms, links, images, services, features or information on the website at any time.

It may also carry out maintenance, technical improvements, design changes, security updates or operational changes without prior notice.

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21. Force majeure or fortuitous event

Budget Ecuador will not be responsible for delays, failures, interruptions, unavailability, breaches or effects arising from force majeure or fortuitous events, such as natural disasters, widespread internet outages, acts of authority, legal restrictions, emergencies, conflicts, cyberattacks, interruptions of third-party services, power failures, connectivity problems or any event beyond its reasonable control.

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22. Applicable law

These Terms and Conditions are governed by the laws of the Republic of Ecuador.

Use of the website and relationships arising from requests, bookings, electronic communications and services offered by Budget Ecuador will be interpreted in accordance with applicable Ecuadorian regulations, including the rules on electronic commerce, consumer protection and personal data protection where applicable.

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23. Dispute resolution

Budget Ecuador will seek to resolve any inquiry, disagreement or complaint directly, clearly and reasonably through its official service channels.

Notwithstanding the above, the user may exercise the rights and actions available to them before the competent authorities, in accordance with the laws in force in Ecuador.

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24. Updates to these Terms and Conditions

Budget Ecuador may update these Terms and Conditions to reflect legal, technical, commercial, operational, security or service changes.

The current version will be available at budget.com.ec and will show the date of the last update.

We recommend reviewing this page periodically.

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25. Contact

For inquiries related to these Terms and Conditions, the website or Budget Ecuador’s services, you can contact us through:

Budget Ecuador
Email: reservas@avisbudget.com.ec
Phone: +593 98 816 9184
Address: Av. La Coruña N28-14 y Manuel Iturrey, Quito – Ecuador
Website: budget.com.ec