Rental conditions

Rental Conditions

Courtesy translation: in case of any discrepancy, the Spanish version prevails. Last updated: 07/06/2026

For Budget Ecuador Rental Conditions, we set out the main requirements, guarantees, responsibilities and conditions that apply to the booking and rental of vehicles offered through our offices, website budget.com.ec, digital channels, phone, WhatsApp, email and other official service channels.

These conditions are informative and complementary. The final conditions of the service will be those established in the booking confirmation, rental contract, documents given to the customer, current commercial policies and applicable regulations of the Republic of Ecuador.

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1. Identification of the service provider

The vehicle rental service is provided by:

FINAMERICA S.A. (AVIS | Budget Ecuador)
RUC (tax ID): 0990652570001
Address: Av. La Coruña N28-14 y Manuel Iturrey, Quito – Ecuador
Email: reservas@avisbudget.com.ec
Phone: +593 98 816 9184
Website: budget.com.ec

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2. General requirements to rent a vehicle

To rent a vehicle with Budget Ecuador, the customer and/or driver must meet the requirements established at the time of booking or contracting. These requirements may include, among others:

• Present a valid identity document, ID card or passport.

• Present a valid driver’s license, in force and applicable to the type of vehicle requested.

• Meet the minimum age required by Budget Ecuador for the rental.

• Provide valid contact information, such as email and phone.

• Present a credit card, guarantee, deposit or other form of security accepted by Budget Ecuador.

• Comply with current validation, security, payment and contracting policies.

Budget Ecuador may refuse, suspend or cancel a booking or rental if the customer does not meet the requested requirements, provides incomplete or inconsistent information, or if there are reasonable grounds of security, credit risk, breach of contract or fraud prevention.

For further questions about requirements or availability, the customer can get in touch through the contact.

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3. Minimum age and authorized drivers

The minimum age to rent or drive a vehicle may vary according to the vehicle category, city, office, type of service, commercial conditions and current policies.

Only the persons expressly authorized in the booking, contract or corresponding documents may drive the vehicle. The customer will be responsible for the use of the vehicle by unauthorized drivers.

Budget Ecuador may request additional documents to validate the driver’s identity, driver’s license and legal capacity.

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4. Driver’s license

The driver must present a valid driver’s license, in force and in good condition, issued by the competent authority.

For foreign customers, Budget Ecuador may request a passport, a valid foreign license, an International Driving Permit or other documents, as applicable and in accordance with current policies.

The customer declares that the authorized driver has the legal, technical and physical capacity to drive the rented vehicle.

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5. Bookings and availability

Booking requests made through the website, WhatsApp, email, phone or other official channels will be subject to confirmation by Budget Ecuador.

Submitting a request does not automatically guarantee availability, rate, vehicle category or final confirmation of the rental.

Vehicle availability may vary by city, office, date, time, season, requested category, rental duration and operational conditions.

Budget Ecuador will seek to deliver a vehicle of the booked category. However, if it is not available, it may offer a vehicle of a similar or higher category, subject to availability and internal policies.

The customer can also review the vehicles section for general information about the available fleet.

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6. Rates, charges and payment method

Rental rates may vary by city, office, vehicle category, rental duration, booking date, pick-up date, season, promotions, additional services, insurance, coverage, taxes, fees, mileage and other applicable conditions.

The customer must pay the amounts corresponding to the rental, additional charges, taxes, services purchased, guarantees, fines, damage, missing items, penalties or any amount generated during the use of the vehicle.

Budget Ecuador may accept different payment methods according to its current policies. Acceptance of cash, credit card, bank transfer or other methods will depend on the office, type of service, customer validation and commercial conditions.

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7. Guarantee, deposit or card hold

As a condition for delivering the vehicle, Budget Ecuador may request a guarantee, deposit, pre-authorization, credit card hold or other financial security.

The amount of the guarantee may vary according to the vehicle category, rental duration, city, customer conditions, type of coverage, destination, payment method and current policies.

The guarantee may be used to cover outstanding amounts, damage, losses, missing items, fines, administrative charges, fuel, mileage, cleaning, delays, deductibles, penalties or any outstanding obligation of the customer.

The release of guarantees, deposits or holds will depend on the processing times of Budget Ecuador, issuing banks, payment processors and the corresponding financial institutions.

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8. Vehicle delivery and return

The vehicle must be picked up and returned at the office, city, date and time agreed in the booking or contract.

The customer must check the condition of the vehicle at the time of delivery and report any observations before starting the rental.

Returning the vehicle outside the agreed time, place, city or date may generate additional charges, penalties, rental extension, transfer charges or other applicable amounts.

The vehicle must be returned in reasonable condition of use, with its accessories, documents, license plates, keys, tools, equipment, safety elements and other components delivered.

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9. Permitted use of the vehicle

The customer agrees to use the vehicle responsibly, diligently, lawfully and in accordance with the conditions of the rental contract.

The vehicle may not be used for:

• Illegal, unlawful or unauthorized activities.

• Transporting prohibited substances, dangerous goods or unauthorized cargo.

• Competitions, races, speed tests or sporting activities.

• Towing other vehicles, unless expressly authorized.

• Paid passenger transport without authorization.

• Driving by unauthorized persons.

• Driving under the influence of alcohol, drugs, impairing medication or substances that affect driving ability.

• Driving in prohibited, restricted or dangerous areas, or areas unsuitable for the type of vehicle.

• Leaving the country without the express written authorization of Budget Ecuador.

Failure to comply with these conditions may make the customer directly liable for damage, losses, fines, penalties, coverage exclusions and other applicable consequences.

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10. Fuel

The vehicle must be returned with the fuel level agreed at the time of delivery or according to the current commercial policy.

If the vehicle is returned with less fuel than received or agreed, Budget Ecuador may charge for the missing fuel and associated administrative charges.

The specific fuel conditions will be explained to the customer at the time of delivery or contracting.

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11. Mileage

The rental may include limited or unlimited mileage, depending on the rate, promotion, city, vehicle category, rental duration and agreed conditions.

Where limited mileage applies, the customer will be responsible for paying for the additional kilometers driven at the current rate.

The details of the mileage included and excess charges will be provided in the booking, contract or official service channels.

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12. Insurance, coverage, deductibles and exclusions

Budget Ecuador may offer insurance, coverage, protection, partial waivers of liability or other products related to the vehicle rental.

The purchase, scope, limits, deductibles, exclusions and conditions of each coverage will depend on the product selected, vehicle category, type of rental, current policies, insurer and corresponding contract.

Coverage may not apply in cases of breach of contract, driving by unauthorized persons, misuse of the vehicle, negligence, willful misconduct, driving under the influence of alcohol or drugs, serious traffic violations, unauthorized departure from the permitted territory, damage not reported in a timely manner or other established exclusions.

The customer must review and accept the specific conditions of the coverage before contracting the service.

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13. Damage, losses, missing items and cleaning

The customer will be responsible for damage, losses, missing items, deterioration, lost accessories, lost documents, keys, license plates, fines, towing charges, special cleaning, damage from misuse or any harm caused during the rental period, unless there is an applicable and valid coverage that limits such liability.

Budget Ecuador may carry out inspections when the vehicle is returned and, if necessary, later assessments when there is damage not immediately visible, technical reports, insurance claims, third-party claims or pending checks.

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14. Fines, violations and administrative charges

The customer will be responsible for all fines, traffic violations, tolls, parking, offenses, penalties and municipal, administrative or other authority charges generated during the rental period.

Budget Ecuador may charge the customer the corresponding amounts, including administrative charges related to managing, notifying, processing or paying those obligations.

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15. Insurance claims, accidents, theft or emergencies

In the event of an accident, insurance claim, theft, loss, damage, mechanical emergency or any relevant event, the customer must:

• Inform Budget Ecuador immediately through the official channels.

• Follow the instructions provided by Budget Ecuador.

• Notify the competent authorities where applicable.

• Not abandon the vehicle without authorization, except in a risk situation.

• Not carry out repairs, agreements, payments or admissions of liability without prior authorization.

• Provide the reports, documents, police reports, photographs or information requested.

Failure to notify in a timely manner, omission of information or failure to follow instructions may affect the application of coverage and create additional liability for the customer.

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16. Cancellations, changes and no-shows

Cancellation, change, refund or no-show policies may vary according to the rate, promotion, booking channel, payment method, city, season and applicable commercial conditions.

Some rates or promotions may be non-refundable, carry penalties or be subject to special restrictions.

The customer must check the applicable conditions before confirming the booking or making the corresponding payment.

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17. Additional services

Budget Ecuador may offer additional services such as an additional driver, accessories, child seats, devices, delivery or pick-up at special locations, corporate rental, assistance, additional coverage or other services.

The availability and cost of these services will depend on the city, office, vehicle category, date, operational conditions and current policies.

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18. Customer responsibility

The customer declares that the information provided to Budget Ecuador is truthful, complete and up to date.

The customer will be responsible for complying with the contract, the proper use of the vehicle, the conduct of authorized drivers, payment of outstanding amounts and returning the vehicle in the agreed conditions.

The customer must take the necessary measures to protect the vehicle, its accessories, documents and keys throughout the rental period.

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19. Budget Ecuador’s responsibility

Budget Ecuador undertakes to provide its services diligently, professionally and in accordance with the conditions agreed with the customer.

Budget Ecuador will not be responsible for delays, interruptions, unavailability, restrictions, force majeure events, fortuitous events, decisions by authorities, road closures, third-party failures, weather conditions, accidents caused by the customer or situations beyond its control.

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20. Personal data protection

Personal data provided by the customer for bookings, contracts, service, validation, billing, guarantees and management of the service will be processed in accordance with the Privacy Policy of Budget Ecuador and applicable regulations.

To learn how Budget Ecuador collects, uses and protects personal data, the customer can review the Privacy Policy.

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21. Customer service and complaints

The customer may submit inquiries, requests or complaints related to bookings, rentals, charges, service, vehicles or any aspect of the service through Budget Ecuador’s official channels.

Complaints will be handled in accordance with applicable regulations, internal policies, contractual documents and the Customer Service and Complaints page available at budget.com.ec.

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22. Website terms of use

Use of the website budget.com.ec, its forms, content, links, digital channels and available tools is also governed by the Terms and Conditions published by Budget Ecuador.

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23. Applicable law

These Rental Conditions are governed by the laws of the Republic of Ecuador.

Any dispute related to the booking, rental, use of the vehicle, payments, guarantees, coverage, damage, complaints or responsibilities will be handled in accordance with applicable Ecuadorian regulations, contractual documents and the competent authorities.

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24. Contact

For inquiries about these Rental Conditions, you can contact Budget Ecuador through:

Email: reservas@avisbudget.com.ec
Phone: +593 98 816 9184
Address: Av. La Coruña N28-14 y Manuel Iturrey, Quito – Ecuador
Website: budget.com.ec